p2Platinum Pilates offers free return shipping on merchandise that has not been worn, altered, or washed and with all original tags attached (applicable to Hawaii and Continental U.S. Free returns are not offered for Puerto Rico orders).
If you wish to return your item(s), please use the pre-paid shipping label enclosed in your package. Note, p2Platinum Pilates is not responsbile for providing an additional return label beyond what is included in your shipment.
RETURNS MUST BE RECEIVED WITHIN 21 DAYS OF ORDER DATE, OR YOU WILL BE CHARGED A 20% RESTOCKING FEE.
RETURNS RECEIVED AFTER 30 DAYS OF ORDER DATE, WILL NOT BE REFUNDED.
For returns, you will receive a refund of the purchase price (excluding shipping), in the original form of payment.
p2Platinum Pilates reserves the right to refuse a return if merchandise received is not in its original condition or outside the 30 day return period.
Returns/ must be shipped using the p2Platinum Pilates pre-paid label.
Ship your return through an insured traceable carrier, as p2Platinum Pilates cannot be responsible for lost, mis-delivered or damaged packages. We strongly recommend that you keep record of the tracking number.
Please include a copy of your receipt in the box indicating the item(s) you wish to return and reason for return.
An email notification will be sent to you once your package has been received and processed by p2Platinum Pilates. Refunds will be issued in the original form of payment within 5 business days from the date of your return package arrival (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from p2Platinum Pilates).
Purchases made online can also be taken to our p2Platinum Pilates store, with invoice and shipping label.
During the holidays of Christmas and Hannukah, we offer an extended return policy. All orders placed during November 26th-December 25th will receive an extended return time frame until January 15th (orders must be received by 1/15/17). Happy Holidays!
Any error in a shipment or damaged product must be reported within 48 hours of the package arrival or the item will not be refunded.
Footwear returns must include the original shoebox in its original condition and without postal labels. Damages to or omission of this box from your return will result in a 20% re-stocking fee.
Returns are not accepted on swimwear, adhesive stickers, or items noted as FINAL SALE. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
p2Platinum Pilates offers price adjustment within 7 days of purchase, unless otherwise noted. Promotions are not eligible for price adjustments.
